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Strategic Account Growth Leader

hace 1 semana


San José, San José, Costa Rica Smartsheet A tiempo completo

We are looking for a highly skilled leader to join our Emerging Customer Success team as a Customer Success Team Manager.

In this role, you will be responsible for driving the execution of our customer success strategy, partnering with Sales, Marketing, and Support teams to deliver a seamless customer journey.

The ideal candidate will have strong business acumen, excellent communication skills, and a proven track record of driving customer retention and growth.

You will work closely with our Director of Customer Success to achieve Net Retention targets and grow our customer base.

Key Responsibilities:

  • Develop and execute a scaled customer success strategy
  • Lead a team of Customer Success professionals to achieve Net Retention targets
  • Partner with cross-functional teams to deliver a consistent customer journey

What We Offer:

At Smartsheet, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.