Customer Success Account Manager
hace 3 días
At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a key member of our Customer Experience and Success (CEnS) organization, you'll play a critical role in delivering a connected customer experience that exceeds expectations.
About the RoleThis newly expanded organization reflects our ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations in every interaction. As a Customer Success Account Manager, you'll be responsible for managing program deliveries and strong customer relationships, prioritizing and planning customer engagements and programs across Cloud and on-premises workloads.
Key Responsibilities- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
- Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
We're seeking a highly motivated and passionate Customer Success Account Manager to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently. The ideal candidate will have a proven track record in solution delivery, practice management, customer-facing consulting, or portfolio management experience, with a bachelor's degree in Engineering, Information Technology, Business, or related field.
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Customer Success Account Manager
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Manager, Customer Success
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Manager, Customer Success
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San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
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Customer Success Account Management
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