Strategic Client Relations Manager

hace 1 día


San José, San José, Costa Rica Ardor Seo A tiempo completo
About Us

Ardor SEO is a pioneer in the Real Estate digital marketing industry, focusing on driving conversions and increasing revenue for our clients. We pride ourselves on delivering results-driven solutions.

We foster an environment that encourages growth and self-improvement, providing flexible working schedules and remote work options to promote a healthy work-life balance.

Job Description

Key Responsibilities:

  • Serve as the primary point of contact for client inquiries and needs
  • BUILD and maintain strong relationships with clients to achieve long-term partnerships
  • Maintain accurate client records, tracking contract updates and renewals
  • Collaborate with sales and internal teams to develop strategic marketing plans and ensure KPIs are met
  • Develop a thorough understanding of our products and services to effectively upsell and cross-sell to clients

Responsibilities Include:

  • Handle customer inquiries and address their needs in a timely manner
  • Ensure accounts receive services within budget and meet their requirements
  • Maintain open communication with team members to discuss progress and identify areas for improvement
  • Generate progress reports for clients and senior leaders
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team
Requirements

Essential Skills and Qualifications:

  • Professional experience in account management, sales, or customer service
  • Ability to multitask and manage multiple responsibilities simultaneously
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail

Preferred Skills and Qualifications:

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Proficiency in common customer success and customer relationship management software
What We Offer

A culture that supports personal and professional growth, flexibility, and a multicultural work environment. Relocation to Bogotá, Distrito Capital, Cundinamarca is required.



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