Global Operations Supervisor

hace 3 semanas


San José, San José, Costa Rica Western Union A tiempo completo

**Global Operations Supervisor**

Western Union is seeking a highly skilled Global Operations Supervisor to contribute to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with a comprehensive understanding of how those responsibilities integrate with the broader goals of the business unit and company.

**Key Responsibilities**

  • Leading systems projects to support product or regulatory needs.
  • Developing business intelligence reports and user testing efforts and consistently meeting project deadlines while completing thorough documentation and information sharing throughout.
  • Translating high-level complex business requirements into technical design and ensuring regulatory authority and user architecture needs are followed while acting as a liaison between business operations, support departments such as Finance, Compliance and Security, and developers.
  • Identifying and recommending improvements to management.
  • Recommending key metrics for tracking performance and developing and maintaining complex reports, dashboards, and scorecards to track metrics from multiple data sources.
  • Supporting global digital operational readiness and ensuring all requirements are met to mitigate potential customer and financial impact through exception flow and incident management approach.

**Requirements**

  • 3+ years of experience working in the financial sector or equivalent.
  • Bachelor's degree in Finance, Business Administration, Industrial Engineering, or related fields.
  • Excellent people management skills with 2+ years of experience as you will be responsible for the personal and professional development of the team/employees following the sun model.
  • Demonstrated experience as a Business Analyst with a track record of delivering well-documented data requirements.
  • Translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis.
  • Minimum 2 years in complex consumer financial services/digital payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering.
  • Experience in creating complex data mining algorithms and solutions is preferred.
  • Project management experience/knowledge with the ability to drive projects to successful completion. Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict resolution skills.
  • Ability to interact and communicate effectively, orally and in writing, with all levels of management.
  • Being curious, attention to details in combination with assertiveness to go above and beyond expectations.
  • Strong storytelling ability as part of global incident management role.
  • Knowledge of MS Project, Advanced MS Excel, MS Word, SQL intelligence Power Bi tool (preferred).

**About Western Union**

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica-specific benefits include:

  • Asociación Solidarista
  • Paid time off including extended maternity leave.
  • In-house company doctor services.
  • Continuing Education.
  • Transportation services options.
  • Parking spaces.
  • Hybrid model work.
  • Flexible Working Schedules if applicable.
  • Referral Program award.
  • Employee Resource Groups (ERG) and committees to volunteer with.
  • Carpooling Program.
  • Price Smart membership.
  • Pan American Medical and Life insurance.
  • Cafeteria Subsidy.


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