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hace 2 semanas
- Troubleshoot complex technical issues in Citrix environments.
- Provide regular updates on tasks and activities to direct manager.
- Analyze metrics and alerts to identify patterns and trends.
- Maintain accurate and timely ticketing system data.
- Configure and manage monitoring solutions.
In addition to these key responsibilities, you will also be expected to work collaboratively with our customers to identify and resolve technical issues, demonstrate a positive customer service attitude, and contribute to the growth and development of our team.
