Network Engineer Position
hace 2 días
Citrix is the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space. We have key partnerships with top cloud providers and empower individuals and organizations to work remotely or from anywhere, reducing commuting emissions and energy consumption. Our secure digital workspace technology helps 400,000 customers do their best work.
**About the Role:**
- This position involves problem identification and resolution on Citrix ADC, utilizing troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries.
- The ideal candidate has 2 years of experience supporting end users in Networking and a practical understanding of the OSI Model.
**Responsibilities and Qualifications:
- Performs sophisticated problem analysis and isolates problems of moderate to high complexity.
- Achieves and adheres to established Service Level Agreements and Key Performance Indicators.
- Validates and qualifies complex customer issues and business impact which may require collaboration with senior team members or other vendors.
- Contributes to the Citrix knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.
**What We Offer:**
- A competitive total rewards package including 18 weeks of paid parental leave, health and wellness benefits, and more.
- Ongoing professional development and mentorship opportunities.
- Paid volunteer time and charitable matching of employee donations.
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