Senior Enterprise Network Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citrix A tiempo completo
Company Overview:
Citrix is a leader in secure digital workspace technology, empowering employees to work from anywhere. Our award-winning workplace values diversity, equity, and inclusion, creating a culture of belonging.

Job Description:
Skillfully resolve complex technical issues on Citrix ADC, providing exceptional customer service experience. Collaborate with senior-level players to drive confident communication and issue resolution. Develop and review advanced technical training for internal and external audiences. Participate in 24x7 on-call rotation and contribute to projects as a collaborator or sub-team leader.

Required Skills and Qualifications:
- 3+ years of experience in Tech Support, including at least 1 year in an Escalation-level team.
- Strong critical thinking and problem resolution skills.
- Excellent written and verbal communication skills.
- Practical understanding of the OSI model.
- Bachelor's degree in Computer Science or equivalent experience.
- Solid understanding of Linux operation system, load balancing, routing, switching, VLAN, firewall, common protocols (TCP/IP, NAT, DHCP, DNS), and shell scripting languages.

Benefits:
Citrix offers a competitive total rewards package, including health and wellness benefits, employee assistance program, retirement benefits, time off and absence programs, professional development opportunities, paid volunteer time, charitable matching, employee resource groups, and more. Benefits may vary based on location.'],

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