Mainframe Systems Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Encora A tiempo completo

About the Role

We are seeking a highly skilled Mainframe Systems Support Specialist to join our team at Encora. This role is perfect for someone with a strong understanding of mainframe technologies and excellent problem-solving skills.

Job Summary:

The successful candidate will be responsible for monitoring and ensuring the successful completion of all mainframe and distributed-based batch processes, file transmissions, and system monitoring. They will also participate in monthly code releases, disaster recovery testing, and IT Operations weekend on-call rotation.

Key Responsibilities:

  • Monitor real-time performance of the computing environment utilizing automated solutions, 3rd party monitoring software, and in-house proprietary tools.
  • Responsible for rebooting servers, recycling production services as needed.
  • Notify and escalate production issues or outages as they occur.
  • Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging.
  • Recommend severity and urgency threshold changes in system monitoring software.

Batch Processing:

The Mainframe Systems Support Specialist will be responsible for monitoring and ensuring successful completion of all mainframe and distributed-based batch processes. This includes maintaining IT Operations batch run documentation, tracking incoming and outgoing file transmissions to ensure they meet deadlines, and escalating to appropriate support teams and management when necessary.

File Transmissions:

The candidate will be responsible for monitoring and ensuring successful completion of all mainframe and distributed-based file transmissions, both inbound and outbound. This includes resending files to clients and vendors as needed.

Requirements:

To be successful in this role, you will need:

  • 5+ years of Support experience required in various mainframe technologies such as COBOL, JCL, CICS, ISPF Utilities, REXX, IBM File Manager, and VSAM databases.
  • Strong understanding of mainframe support operations, CA-7 batch scheduler, and IBM Connect Direct.
  • Expertise in analyzing errors and logs in CA-7, IBM Connect Direct, SDSF, IOF, etc.
  • Expertise in Office 365, Outlook, Excel, etc.
  • Understanding of ITIL processes and their components.
  • Basic knowledge of Microsoft SQL Server Management Studio and Service Now.
  • Knowledge of MFT platform MoveIt.
  • Advanced English Level (B2+ minimum required).

Behavioral Skills:

The ideal candidate will possess:

  • Flexible team player with perseverance to deliver.
  • Ability to work in a rapidly changing environment.
  • Ability to multi-task and context-switch effectively between different activities and platforms.
  • Good analytical skills for problem determination and resolution.
  • Ability to remain calm and courteous in demanding situations.
  • Ability to manage multiple priorities.
  • Ability to work independently, as well as part of a team.

Estimated Salary: $80,000 - $110,000 per year



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