AV Systems Specialist
hace 13 horas
We are seeking a highly skilled and experienced AV Systems Specialist to join our team at Amzn Support Srvcs Costa Rica. As an AV Systems Specialist, you will be responsible for providing exceptional support and service to Amazonians utilizing AV/VC systems for events, meetings, and other needs.
About the Role- Provide on-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems.
- Work with on-premise IT technicians, contractors, and integrators through troubleshooting and repair procedures.
- Communicate with manufacturers and vendors to arrange repair or RMA of faulty equipment and manage local inventory.
- Collaborate with partner teams, including AV hardware deployment, AV Escalation, and MeetEx, to drive continuous improvement of the customer experience.
- Bachelor's degree in a related technical field or equivalent industry experience.
- 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting, or installing corporate AV systems.
- Proven experience troubleshooting, diagnosing, and understanding signal flow.
- Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure, and Poly; control systems, DTP systems, matrix switchers, extenders, and audio DSPs.
- Experience with network technology, including video and audio over IP (e.g., Dante/AES).
- Language proficiency in English (written and spoken).
- CTS, CTS-I, or CTS-D certification, or Cedia equivalent.
- Crestron DMC-T or DMC-E Certification.
- SynAudCon Training.
- CTI-P101 Foundations of Crestron Programming Certification.
- Additional certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.).
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