Reliable Systems Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

At ServiceNow, we're shaping the future of work by empowering companies to move fast and innovate. With over 7,700 customers worldwide, including 85% of the Fortune 500, we're proud to be a leader in the industry.

Our Mission

We're on a mission to help our customers achieve their goals through exceptional support and service. Our team is passionate about delivering high-quality solutions that meet the needs of our customers.

The Role

We're seeking a Reliable Systems Support Specialist to join our team. In this role, you'll be responsible for managing and resolving complex technical issues for our platform. You'll work proactively to prevent repeatable issues and ensure customer instances are performant and have the right capacity to support their use cases.

Key Responsibilities

  • Diagnose and resolve technical issues with expertise in software development, systems engineering, and networking
  • Collaborate with internal teams to ensure customer instances are stable and reliable
  • Provide exceptional customer service and support
  • Work outside of normal business hours as needed

Requirements

To be successful in this role, you'll need:

  • Demonstrated ability to troubleshoot difficult technical issues
  • Strong experience with relational databases (e.g. MySQL, Oracle)
  • Well-built experience in several development projects coding in Java language
  • Hands-on experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
  • Advanced Unix/Linux experience
  • Experience diagnosing performance degradation (e.g. explain plans, database tuning)
  • Excellent written and verbal communication skills
  • Ability to work with high-value customer administrators and developers
  • Consistent ability to work evenings and weekends

Bonus Skills

The following additional skills are preferred but not required:

  • Fundamental understanding of IT service management and the ITIL business process
  • Exposure to communicating technical issues at different levels of the organization
  • Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

What We Offer

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

Join Our Team



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