Global Service Advisory Team Lead

hace 6 días


San José, San José, Costa Rica Lonza A tiempo completo
About the Role

Costa Rica, San Jose is home to one of Lonza's global operations.

Lonza is a leading life sciences company with a strong presence across three continents. We are committed to developing innovative solutions for businesses and people.

The HR Services Advisory Lead will drive the operational Service Advisory Team in the Americas region. This role involves managing a team of Service Advisors who provide end-to-end HR advice to countries in the Americas.

**Key Responsibilities:**

  • Lead and develop a team of Service Advisors supporting the Americas countries to deliver timely and quality HR advice.
  • Develop reporting analysts to supply critical business insights and focus on HR activity.
  • Drive day-to-day performance of the Advisory team using Service Now Dashboard and other reporting tools.
  • Motivate and develop the team including attendance, performance, and career development.

**Key Requirements:**

  • Bachelor's degree in HR, Administration, or a related field.
  • Advanced experience within an HR administration, WFA, Payroll, or HR shared services organization.
  • Strong people management skills.
  • Advanced English language skills, both written and verbal.
  • Strong administration skills, time management, and proactiveness.


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