Collection Team Lead

hace 2 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is dedicated to fostering a culture of career development and growth for our employees. We are committed to providing a modern and dynamic work environment that encourages collaboration and teamwork.

About Us

We are a leading provider of customer service solutions with operations across the globe, including Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK. Our team is passionate about delivering exceptional results and exceeding client expectations.

Job Description:

The Collection Team Lead plays a critical role in driving team performance and achieving business objectives. As a seasoned leader, you will provide guidance, coaching, and support to team members to ensure they meet service level agreements and performance metrics.

Responsibilities:

  • Lead and motivate a team to achieve optimum performance levels and contribute to the company's objectives.
  • Provide clear direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
  • Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
  • Collaborate on new strategies and process improvements to enhance team performance.
  • Ensure all employees adhere to Regulatory Compliance, Quality, and CBT requirements.
  • Assist in the recruiting, training, and onboarding of employees.
  • Champion company core values and other programs to engage and motivate employees.

Requirements:

  • Previous experience in an Agent and/or Customer Service role.
  • Leadership or managerial experience would be an asset.
  • Certificates/Licenses: Must be able to obtain collection/trace licenses for applicable jurisdictions, if required.

Why Work with Us:

  • Competitive salary based on work experience.
  • Life Insurance and Health Benefits available.
  • Ongoing training and personal development opportunities.
  • Award-winning work culture that promotes growth and learning.

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