Collection Team Lead
hace 2 semanas
Bill Gosling Outsourcing is dedicated to fostering a culture of career development and growth for our employees. We are committed to providing a modern and dynamic work environment that encourages collaboration and teamwork.
About Us
We are a leading provider of customer service solutions with operations across the globe, including Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK. Our team is passionate about delivering exceptional results and exceeding client expectations.
Job Description:
The Collection Team Lead plays a critical role in driving team performance and achieving business objectives. As a seasoned leader, you will provide guidance, coaching, and support to team members to ensure they meet service level agreements and performance metrics.
Responsibilities:
- Lead and motivate a team to achieve optimum performance levels and contribute to the company's objectives.
- Provide clear direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
- Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
- Collaborate on new strategies and process improvements to enhance team performance.
- Ensure all employees adhere to Regulatory Compliance, Quality, and CBT requirements.
- Assist in the recruiting, training, and onboarding of employees.
- Champion company core values and other programs to engage and motivate employees.
Requirements:
- Previous experience in an Agent and/or Customer Service role.
- Leadership or managerial experience would be an asset.
- Certificates/Licenses: Must be able to obtain collection/trace licenses for applicable jurisdictions, if required.
Why Work with Us:
- Competitive salary based on work experience.
- Life Insurance and Health Benefits available.
- Ongoing training and personal development opportunities.
- Award-winning work culture that promotes growth and learning.
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