Customer Service Representative Lead
hace 2 días
**Job Summary:**
We are looking for an experienced Lead Associate to join our customer service team. The successful candidate will be responsible for handling inbound calls from customers/agents to resolve queries related to insurance policy transactions.
**Key Responsibilities:**
- Providing excellent customer service to resolve queries in a timely and efficient manner
- Adapting to changing business requirements and working in a fast-paced environment
- Developing and maintaining strong relationships with customers and colleagues
Essential Skills and Qualifications:
- Strong communication and interpersonal skills
- Excellent customer service skills
- High proficiency in verbal and written English (neutral accent preferred)
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize tasks efficiently
**Company Culture:**
We value employee growth and development, with opportunities for career advancement. Our company culture promotes a positive and fulfilling work environment, with a focus on teamwork and collaboration.
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