Customer Service Representative

hace 1 semana


San José, San José, Costa Rica Nitel A tiempo completo
Job Description:

Nitel seeks a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences by driving timely deliverables and creating robust relationships with internal and external stakeholders.

**Key Responsibilities:**
- Manage all aspects of the service delivery process for customers with fewer than twenty locations and simple product solutions.
- Ensure data accuracy in the CRM platform and follow up on Carrier Site Survey Results, communicate results and site requirements to customers.
- Coordinate and schedule calls with customers who prefer verbal updates, ensuring timely and informative communication.
- Engage in weekly calls with vendors to obtain project status updates, resolve issues, and ensure alignment with project goals.

**Requirements:**
- 2+ years of experience in a fast-paced customer service role or office work experience with web-based tools and data entry
- Excellent communication skills
- Advanced English Speaker skills (B2+)
- Proficiency with Microsoft Office Suite
- Self-motivation, excellent organization skills, and an eye for detail
- Telcom/networking experience a plus

**Our Culture:**
- We value our customers and strive to create long-lasting relationships.
- We prioritize teamwork and collaboration to achieve common goals.
- We promote a culture of continuous improvement and professional growth.

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