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**About the Role**
The WFM Real Time Analyst/Duty Monitor is a critical position that requires attention to detail, excellent analytical skills, and effective communication. As a member of our team, you will be responsible for monitoring productivity metrics and schedules to ensure adequate staffing. You will also develop and maintain a scheduling database to track the availability of associates, prepare and communicate daily and weekly schedules, and provide call volume/agent reports.
This role involves working closely with various teams to ensure seamless operations. If you are a team player with strong organizational skills and a passion for delivering results, we encourage you to apply.
