Contact Center Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

As a Client Support Associate at Experian, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to analyze consumer correspondence, recognize valid proof documents, and assist consumers in an efficient and timely manner.

We are committed to creating a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.

In this role, you will be required to comply with outlined procedures, guidelines, laws, and regulatory policies. You will also need to have excellent English communication skills, at least 1 year of back-office experience, and a high school diploma.

Responsibilities:

  • Analyze consumer correspondence and recognize valid proof documents
  • Assist consumers in an efficient and timely manner
  • Comply with outlined procedures, guidelines, laws, and regulatory policies

Qualifications:

  • At least 1 year of back-office experience
  • Excellent English communication skills
  • High school diploma
  • Organized and detail-oriented
  • Able to learn rapidly and adapt quickly to evolving scenarios

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