Contact Center Management Position

hace 6 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Join Our Shared Services Team:

We're seeking a skilled Operations Team Manager to lead our contact center organization, responsible for driving business outcomes, analyzing data, and implementing continuous improvement initiatives. This role will collaborate with internal and external stakeholders to align operations with business objectives and identify opportunities for process enhancements.

Key Responsibilities:

Manage team performance through adherence to Equifax requirements and standardsAnalyze team/Function production metrics to monitor efficiency/productivity and identify proactive opportunities for improvement/developmentPartner with cross-functional teams to align operations initiatives with business effortsRecommend and implement process improvements that enhance service levels and team performance

Requirements:

To succeed in this role, you'll need:

Bachelor's degree or equivalent in Business Administration, Finance, or related field3-4 years of experience leading an operations team (leading supervisors/managers)English Proficiency (B2+ BELT level)5+ years of previous experience working for BPO Business

Our Benefits:

We offer a range of benefits, including on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.



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