Data Management Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

**Job Description:**

We are seeking a highly motivated Data Management Specialist to join our team at BCD Travel Corporate.

The ideal candidate will have experience in data reporting, analytical work, and business intelligence report development. Responsibilities will include implementing new reporting methods, tools, and reports for team and user efficiency, contributing to account assessment and account strategies, and maintaining internal product documents for the highest level of accuracy and relevance.

In addition to these duties, the successful candidate will be responsible for escalating errors to the project team or appropriate resources for support, creating testing plans that encompass all data or process elements for all user requirements, building and maintaining dashboards, flash reporting, and/or other scorecard requirements, and supporting CCS staff with data analysis as requested to contribute to ongoing contact center efficiency projects.

To succeed in this role, you will need expert-level knowledge of Microsoft Excel and Access tools, thorough knowledge of database management and data manipulation, and dashboard and scorecard development experience.



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