Enterprise Technical Support Specialist
hace 4 semanas
Splunk is looking for a skilled System Support Engineer to provide high-level support to our enterprise customers and partners. This dynamic role requires technical expertise, excellent communication skills, and the ability to work collaboratively with engineering teams.
Key Responsibilities:- Provide in-depth software support for top-tier clients, including US Fortune 100 companies
- Develop a deep understanding of Splunk's products and services
- Solve complex technical issues to identify root causes and implement solutions or workarounds across various environments
- Contribute to documentation content and participate in online forums to support real-time customer inquiries
- Reproduce customer issues, file bug reports as needed, and collaborate with engineering teams
- Familiarity with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS operating systems
- Understanding of regular expressions (Regex) and Python scripting
- Knowledge of Perl, shell scripting, XML, HTML, and Business Intelligence is a plus
- Ability to isolate problems between hardware and software, providing clear information to development teams
- Demonstrated customer service experience supporting large-scale organizations like the US Fortune 100
- Strong networking concepts and process-oriented skills for troubleshooting, problem-solving, and resolution
- Excellent written and verbal communication skills
$120,000 - $180,000 per year, depending on location and experience
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