Technical Support Specialist
hace 3 semanas
Job Overview
We are seeking an experienced Technical Support Engineer to join our team at Tek Experts. As a Technical Support Engineer, you will be responsible for providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
Key Responsibilities
- Communicate with end users to identify, diagnose, and troubleshoot technical issues.
- Apply technical knowledge to resolve complex technical problems and provide guidance to customers.
- Collaborate with colleagues to improve technical support processes and deliver exceptional customer service.
- Maintain documentation for all cases, including queries, process steps, and resolutions.
- Mentor junior support engineers as needed.
Requirements
- Technical proficiency in IT or technical work, or experience with enterprise support.
- Proficient in written and oral English.
- Ability to solve complex technical issues and exceed customer expectations.
- At least 1 year of relevant experience.
About Tek Experts
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
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