Enterprise Technical Support Specialist

hace 4 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo
Role Overview

We're seeking a highly skilled Enterprise Technical Support Specialist to join our team at Tek Experts. This role focuses on providing exceptional customer support, not on hands-on development.

The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. As an experienced technical team member, you'll work collaboratively with colleagues to solve intermediate and complex technical problems for medium and large companies.

This role will involve communicating with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs. You'll also apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, and troubleshoot customer issues in lab environments.

Your responsibilities will include:
  • Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintaining documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentoring junior support engineers as needed or requested by management.

Qualifications

To be successful in this role, you'll need:You're technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.You love technology, understand it, and are adept at using it.You enjoy solving complex technical issues.You're customer-obsessed, take the initiative, and exceed expectations.
Requirements

We require:85% English level.9th grade or high school diploma.Understanding of Databases query.Basic knowledge of virtualization (cloud) (30%).Programming Language: C++/C#/JAVA/Python.Objects Oriented Paradigm Knowledge.
Salary Information

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications.

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