Salesforce Configuration Specialist

hace 1 día


Alajuela, Alajuela, Costa Rica Pk A tiempo completo

Company Overview

Concentrix Catalyst is a leading global solutions company that reimagines everything CX through strategy, talent, and technology.

The company combines human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

Job Description

We are seeking a Salesforce Administrator to join our team as a full-time employee. The successful candidate will have responsibility for the successful implementation of Catalyst's Salesforce customers from project initiation to full customer production rollout.

The ideal candidate will have solid knowledge in Salesforce functionality, technology, and implementation to provide best practice, scalable solutions with a focus on exceptional user experience.

Responsibilities

  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
  • Identify unused or underutilized platform features and recommend removing.
  • Create a platform roadmap and define priorities, liaising with stakeholders.
  • Own the communication of any platform changes to end users and stakeholders.
  • Data management to improve Salesforce data quality, implementing rules and automation as needed.

Required Skills and Qualifications

A proven Salesforce professional with 2+ years of experience on the Salesforce platform and Sales Cloud, Service Cloud.

Good understanding of the Salesforce data model and ability to define Objects, fields, recordtype, page layouts translating customer requirements.

Ability to set up a Salesforce Org based on customer requirements, performing administrative tasks like Role, Profile, Permission sets, Groups, Queues, creating Users and other records, and provide access based on Sharing requirements.

Ability to configure different rules like Validation Rule, Assignment Rule, Auto-response Rule, Escalation Rules.

Good knowledge working on Process Builder and Flows.

Ability to create reports and dashboards based on customer requirements.

Ability to load or export data with desired mapping using Data Loader or Data Import Wizards.

Ability to deploy components from one Org to another.

Ability to identify the impacts of upcoming Salesforce releases and take necessary actions.

Good knowledge on change management.

Understanding of Apex and Lightning basics.

Knowledge of AGILE/SCRUM Processes.

Experience with SFDX.

Experience with Salesforce Experience Cloud.

Jenkins.

Other Salesforce certifications would be an asset.

Estimated Salary: $80,000 - $110,000 per year

Benefits

Our company offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

How to Apply



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