IT Support Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description


The Applications Support Analyst is a key role within the Technology team at Citi, responsible for ensuring the smooth operation of our systems and applications. As an Applications Support Analyst, you will be working closely with cross-functional teams to identify and resolve technical issues, and to implement process improvements.



Responsibilities

  • Monitor and analyze system logs to identify potential issues and troubleshoot problems
  • Develop and implement fixes or enhancements to existing systems and applications
  • Collaborate with development and production support teams to ensure seamless integration and deployment of new changes
  • Participate in validation and testing activities to ensure quality and accuracy of new releases
  • Analyze data and make recommendations for process improvements
  • Develop and maintain documentation for technical processes and procedures


Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field
  • At least 1 year of experience in applications support, incident management, problem management, or change management
  • Knowledge of Unix and SQL commands, including ability to read and monitor logs through command line
  • Strong analytical and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Familiarity with Linux infrastructure, Oracle SQL, and MS SQL Server
  • Good technical skills in Java, JSON, XML, and Python


Benefits

Citi offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. We also offer opportunities for professional development and career advancement.


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