Global Customer Experience Leader
hace 1 semana
About This Role
">This is a remote position that requires excellent communication and organizational skills. As a Customer Support Team Lead, you will be responsible for leading and managing frontline customer support teams, ensuring that our customers receive exceptional service and support.
">Your Key Responsibilities
">- ">
- Lead and manage frontline customer support teams to deliver exceptional service and support to our customers.">
- Manage escalations from customers, internal teams, and leadership, and proactively coordinate resolution efforts during system outages to minimize impact on customer experience.">
- Demonstrate expert knowledge of the Cloudbeds suite of products with the ability to troubleshoot, identify, and escalate possible bugs and issues through the JIRA platform.">
What You'll Need
">To be successful in this role, you will need:
">- ">
- A minimum of two years' experience in a customer support supervisor role or similar.">
- Familiarity with customer support operations in a fast-paced SaaS environment.">
- Excellent communication skills (written and oral) and interpersonal skills.">
- Must possess excellent customer service skills and problem-solving skills.">
- Strong coaching and people development skills.">
- Experience with Zendesk or similar ticketing platforms.">
- Experience in hospitality/tourism is preferred.">
Our Culture
">We are a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction. We are committed to helping our employees grow and develop their careers, and we offer a range of benefits and opportunities for growth and development.
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