Global Customer Experience Leader

hace 1 semana


San José, San José, Costa Rica Third-Party Job Posts A tiempo completo

About This Role

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This is a remote position that requires excellent communication and organizational skills. As a Customer Support Team Lead, you will be responsible for leading and managing frontline customer support teams, ensuring that our customers receive exceptional service and support.

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Your Key Responsibilities

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  • Lead and manage frontline customer support teams to deliver exceptional service and support to our customers.">
  • Manage escalations from customers, internal teams, and leadership, and proactively coordinate resolution efforts during system outages to minimize impact on customer experience.">
  • Demonstrate expert knowledge of the Cloudbeds suite of products with the ability to troubleshoot, identify, and escalate possible bugs and issues through the JIRA platform.">
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What You'll Need

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To be successful in this role, you will need:

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  • A minimum of two years' experience in a customer support supervisor role or similar.">
  • Familiarity with customer support operations in a fast-paced SaaS environment.">
  • Excellent communication skills (written and oral) and interpersonal skills.">
  • Must possess excellent customer service skills and problem-solving skills.">
  • Strong coaching and people development skills.">
  • Experience with Zendesk or similar ticketing platforms.">
  • Experience in hospitality/tourism is preferred.">
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Our Culture

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We are a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction. We are committed to helping our employees grow and develop their careers, and we offer a range of benefits and opportunities for growth and development.



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