Customer Experience Innovation Specialist
hace 1 semana
Company Overview
">DiDi Global Inc. is a leading mobility technology platform that offers a range of app-based services across Asia-Pacific, Latin America, and Africa. These services include ride-hailing, taxi-hailing, chauffeur services, hitching, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
">The company aims to collaborate with policymakers, the taxi industry, the automobile industry, and communities to solve transportation, environmental, and employment challenges using AI technology and localized smart transportation innovations.
">Team Overview
">The Customer Experience department at DiDi plays a crucial role in delivering a great journey to all customers. Our team is dynamic, multicultural, diverse, and passionate about creating incredible experiences through efficient technology.
">We are looking for a CX operations Analyst who will work in the Customer Experience team, allocated in the CX operations department. In this role, you will assist the team with analysis and reports by providing insightful data to support the team's initiatives.
">Role Responsibilities
">- Understand the overall concept of the company, including brand, customer, product goals, and service aspects.
">- Rotate through divisions of responsibility and provide ideas to grow and improve the business.
">- Accept designated projects to research, propose ideas, and solutions, and present final projects during the internship.
">- Engage with customers or clients and provide service and/or sales.
">Required Skills and Qualifications
">- Data analytics
">- Problem-solving skills
">- Excellent execution skills
">- Verbal communication
">- Organization
">- Scheduling
">- Professionalism
">- Customer obsession
">- Confidentiality
">- Creativity
">- Proactivity
">- Detail focus
">EEO Statement
">We believe in creating customer value by innovating new experiences that are safe, pleasant, and efficient. We prioritize being data-driven, win-win collaboration, integrity, and diversity and inclusion.
">We strive to build inclusive and diverse teams and a workplace that is free from discrimination and harassment.
">This allows us to create better products and services, make better decisions, and serve our communities better.
">Benefits
">We offer a dynamic and multicultural work environment, opportunities for professional growth and development, and a chance to work on innovative projects that make a difference in people's lives.
">We believe in fostering a culture of creativity, collaboration, and continuous learning.
">Others
">We are committed to building a workplace that values diversity, equity, and inclusion.
"][-
Ejecutivo de Cuentas Senior
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoImagineer Customer ExperienceOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas. Desarrollar la relación con los clientes/industria asignados, desde los departamentos de mercadeo, ventas y...
-
Gerente de Ventas Estratégico
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoInformación del EmpleoOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.">Descripción del TrabajoDesarrollar la relación con los clientes/industria asignados, desde los...
-
Customer Experience Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft Corporation A tiempo completoEmpowering Customer SuccessAbout UsAt Microsoft Corporation, we are committed to delivering exceptional customer experiences that exceed expectations. Our organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.We are seeking a highly skilled Customer Experience Specialist to join our team. As...
-
Ejecutivo De Ventas
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoOportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...
-
Customer Experience Specialist
hace 5 días
San José, San José, Costa Rica Support Services Group A tiempo completoWe are seeking a Customer Experience Specialist to serve as the primary link between our company and our current customers. As a key member of our Support Services Group, you will be responsible for tackling customer issues, complaints, and inquiries head-on while maintaining exceptional customer satisfaction.The ideal candidate will possess excellent...
-
Customer Success Experience Specialist
hace 2 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoWe are looking for a Customer Success Experience Specialist to join our team and provide exceptional support to our customers. As a partner to the account team, you will develop a deep understanding of our customers' business challenges and technical environments to provide tailored support and guidance.Your primary responsibility will be to serve as the...
-
Customer Experience Specialist
hace 1 semana
San José, San José, Costa Rica Officespace Software A tiempo completoA Better Place for EveryoneAt OfficeSpace, we believe that every employee plays a vital role in creating a better place for everyone. Our innovative platform and invested team help companies achieve their goals and succeed in a rapidly changing environment.About the JobThis Customer Experience Specialist position involves working with clients to resolve...
-
Customer Experience Representative
hace 5 días
San José, San José, Costa Rica Teleperformance A tiempo completoJob DescriptionThe Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.This role is responsible for providing product support for Insulet's OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current...
-
Customer Experience Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? We're seeking a skilled Customer Experience Specialist to join our Microsoft team!As a key member of our CEnS organization, you'll be responsible for designing and implementing customer-facing solutions that meet the evolving needs...
-
Customer Experience Resolution Specialist
hace 1 semana
San José, San José, Costa Rica Western Union A tiempo completoCompany OverviewAt Western Union, we're a FinTech company using customer and colleague insight to improve financial services worldwide. Our team of over 8,000 employees serves 200 countries and territories.We believe when money moves, better things happen. As a global leader in cross-border payments, our mission is to provide fast, secure, and reliable money...
-
Customer Experience Resolution Specialist
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completoWe're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.As a Senior Specialist, Customer Care, you will be part of the Global Partner Digital Support responsible for escalated cases to provide resolution on complex scenarios.Key...
-
Clinical Customer Experience Specialist
hace 4 días
San José, San José, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupWe are a global leader in tooth replacement and orthodontic solutions that create smiles and restore confidence.Our mission is to make patients' lives better by delivering innovation based on evidence. We do things differently than others, and we're proud of it.The Ortho Consult will play a key role in our cross-functional team, working...
-
Senior Customer Experience Specialist
hace 7 días
San José, San José, Costa Rica Western Union A tiempo completoWe're a FinTech leader dedicated to moving money for better. Our mission is to provide financial services that improve lives worldwide.As a Senior Specialist, Customer Care at Western Union, you'll be part of our Non-Payment Claims team. Your primary responsibility will be to investigate claims and provide resolutions to customers within 20 days.**Key Skills...
-
Customer Experience Specialist
hace 2 semanas
San José, San José, Costa Rica Enchanting Travels A tiempo completoEnchanting Travels is a dynamic and innovative travel company specializing in crafting unique, tailor-made journeys for discerning travelers around the world. Founded in 2004, we have made the travel dreams of thousands of guests come true.We are a diverse team with 160+ individuals from 17 nationalities working from our offices in the USA, Canada, Germany,...
-
Consultor de Marketing y Ventas
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoPerfil del CandidatoNecesitamos un profesional experimentado en marketing y ventas que sepa diseñar e implementar estrategias de marketing efectivas. El candidato debe tener experiencia en atención de cuentas estratégicas (ventas superiores a $25M anuales, más de 100 personas y con presencia en múltiples países).">Cualificaciones RequeridasEl Consultor...
-
Customer Experience Ambassador
hace 4 días
San José, San José, Costa Rica World Vision Perú A tiempo completoJob DescriptionAs a Business Relationship Specialist, you will play a pivotal role in ensuring seamless customer service and effective issue resolution for our customers. This position requires a high level of communication skills, analytical thinking, and the ability to navigate complex processes.Key Responsibilities:Support customers through escalated...
-
Microsoft Customer Experience Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionThe CEnS organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their...
-
Customer Experience Professional
hace 5 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMission-driven professionals are invited to apply for the Technical Support Engineer position at Microsoft Corporation. Our Customer Experience and Success (CEnS) organization is responsible for strategy, design, and implementation of the Microsoft end-to-end customer experience. We strive to exceed customer expectations, drive greater customer loyalty and...
-
Customer Experience Specialist
hace 1 semana
San José, San José, Costa Rica 24Seven Rent A Car A tiempo completo24Seven Rent A Car is seeking a skilled Customer Service Representative to enhance our customer experience. As a key member of our team, your primary responsibility will be to ensure our guests enjoy a seamless car rental experience.We require talented individuals who can engage with customers, providing service information, addressing their concerns, and...
-
Customer Experience Specialist
hace 7 días
San José, San José, Costa Rica Screenovate A tiempo completoWe are seeking an experienced Customer Service Representative to join our team at Screenovate. As a key member of our America's Service Cloud team, you will be responsible for owning all customer order management matters.The successful candidate will have a proven track record of engaging with and supporting customers, possessing excellent analytical skills,...