Clinical Customer Experience Specialist

hace 2 semanas


San José, San José, Costa Rica Straumann Group A tiempo completo

About Straumann Group

We are a global leader in tooth replacement and orthodontic solutions that create smiles and restore confidence.

Our mission is to make patients' lives better by delivering innovation based on evidence. We do things differently than others, and we're proud of it.

The Ortho Consult will play a key role in our cross-functional team, working closely with CC Providers to deliver an excellent clinical customer experience.

Key Responsibilities:

  • Provide clinical guidance to DTP Designers in the preparation of digital treatment plans for patients.
  • Offer in-house clinical guidance and support as well as clinical customer support.
  • Review and evaluate cases, providing clinical guidance and making decisions on possible treatment solutions in consultation with field clinical advisors, TSMs, or providers.
  • Manage treatment quality monitoring and clinical profiling in assigned teams.
  • Investigate causes of failure during the treatment process and evaluate rejected treatments to determine root cause.
  • Analyze Clinical-related customer inquiries and complaints.

Requirements:

  • College graduate in Dentistry (Dental or Orthodontics).
  • 1 year of experience in a dental practice or related field is preferred.
  • Experience in Customer relations in Medical/dental areas is a plus.
  • Good knowledge of basic computer operations and Microsoft Office tools.
  • Experience with CAD-CAM software is an advantage.

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