Clinical Specialist Lead
hace 2 semanas
About Boston Scientific Corporation
We're a leading medical technology company dedicated to improving patient lives. Our innovative solutions empower healthcare professionals to make a meaningful difference in the lives of their patients.
As a Field Clinical Specialist I, you'll play a crucial role in supporting our customers in Costa Rica. Your primary objective will be to assist with procedures in operating rooms and provide clinical support for our products.
Your responsibilities will include:
- Providing field/remote clinical support for case coverage, basic troubleshooting, programming, and patient follow-up
- Attending cases face-to-face/remotely with customers and advising physicians on clinical attributes/techniques associated with our products
- Ensuring timely collection and reporting of required medical documentation pertaining to procedural device operation
- Supporting team goals and increasing sales revenues by developing deep understanding of hospital workflows and business relationships
- Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other personnel to develop optimal solutions
- Recording customer information and activities in our CRM system
- Providing education support on product usage and customer training
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