Customer Experience Resolution Professional

hace 1 semana


San José, San José, Costa Rica Wns Global Services A tiempo completo

**Our Expertise**

WNS Global Services is a global leader in Business Process Management (BPM), offering operational excellence to over 400 clients worldwide. Our expertise spans key industry verticals, including Banking and Financial Services, Consulting, Healthcare, Insurance, Manufacturing, Retail, Shipping and Logistics, Telecommunications, Travel, and Utilities.

We have a strong presence in North America, South America, and Europe, serving various industries like Retail, Consumer Packaged Goods, and Insurance. Our team in Costa Rica has been instrumental in delivering scalable and functional services since 2009.

**Client Satisfaction**

Our primary focus is on delivering exceptional client satisfaction. We pursue an in-depth understanding of each client's business, creating impactful solutions that drive agility and excellence into their processes. Our client engagements are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.

Job Role and Responsibilities:

  • Handle customer inquiries and resolve issues related to insurance policy transactions.
  • Provide top-notch customer service and ensure high levels of client satisfaction.
  • Meet or exceed business KPIs for quality, productivity, and customer satisfaction.
  • Collaborate with the team to achieve common goals and objectives.
  • Stay updated on industry trends and developments.

Skills Required:

  • Strong communication and interpersonal skills.
  • Ability to multitask and manage multiple priorities.
  • Attention to detail and accuracy.
  • Excellent problem-solving and analytical skills.
  • Proficiency in English language (written and verbal).

Qualifications:

  • 1+ year of customer-facing experience.
  • B2 level English language proficiency (SVAR score of 55-58).


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