Customer Experience Coordinator
hace 2 semanas
Job Overview:
This is a critical role that requires excellent customer service skills, technical knowledge, and project management abilities. The ideal candidate will have a strong background in telecommunications and be able to work effectively in a fast-paced environment.
Responsibilities:
Coordinate and execute orders, circuit installations, and activations for new and existing clients
Develop and maintain strong relationships with customers, sales agents, and carriers
Monitor progress, identify issues, and implement solutions in a timely manner
Provide exceptional customer service through effective communication and issue resolution
Prioritize tasks, manage multiple projects simultaneously, and meet deadlines
Requirements:
- Advanced English language proficiency (written and spoken)
- High school diploma or equivalent
- Minimum 6 months of customer service experience
- Proven project management skills and experience
- Technical knowledge of telecommunications and network infrastructure
- Strong analytical, problem-solving, and communication skills
Benefits:
Nitel offers a competitive compensation package, opportunities for professional growth, and a collaborative work environment.
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