Customer Experience Lead

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary:
This role is part of the Program Management team with a key focus on Customer Experience within the Joining Amazon Journey teams.

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  • Serves as the main POC for Engagement Leaders and customers in the creation of intakes from the business.
  • Leads and schedules the global GEMBA for their specific customer group.

Main Responsibilities:
Key Job Responsibilities
- Creation of Intakes: Collaborate with Engagement Leaders to create intakes from the business.
- Global GEMBA Scheduling: Schedule the global GEMBA for their specific customer group.

About the Team:
The Program Management team focuses on Customer Experience, driving improvement initiatives, and technology projects. Collaboration with all levels of the organization, including Executives, Managers, Associates, and CI champions, is essential for success. Strong command of English and ability to learn new technology quickly are must-haves.



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