Customer Support Lead

hace 2 semanas


San José, San José, Costa Rica Cloudera A tiempo completo
Job Responsibilities
  • Lead a high-performing team of Frontline Customer Operations Engineers to provide world-class customer support.
  • Develop and execute strategies to enhance the customer experience and drive business growth.
  • Cultivate a culture of empathy, transparency, and work-life balance within the team.
  • Participate in weekend shifts and lead cross-functional efforts around escalations and engineering needs.
  • Collaborate with sales and engineering teams to drive results in a support organization.


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