Customer Experience Advocate
hace 1 semana
About Us: At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our values of respect, integrity, and accountability guide our actions, and we strive to create a culture of inclusion where everyone can thrive at work and beyond.
The Job: As a Technical Support Lead, you will be a trusted advisor to our largest and most strategic customers during times of significant and complex technical challenges. You will bring the best of Microsoft's people, processes, and technical capabilities to enable account teams and Customer Success Account Managers (CSAMs) for a predefined period to understand customer support issues, agree on customer expectations, and develop strategic programs to deliver world-class customer support outcomes.
Your Impact: Success in this role will be measured by restoring customer confidence and trust, improving the support experience, and achieving best-in-class reactive support outcomes. You will have the authority to use necessary Microsoft resources to solve critical situations and lead by example, setting the tone by creating an appropriate sense of urgency and following through on promises.
-
Customer Experience Advocate
hace 3 días
San José, San José, Costa Rica Smartsheet A tiempo completoSpend your days making a real difference in people's lives as a Customer Experience Advocate at Smartsheet. Our company is passionate about helping teams and millions of people worldwide deliver their very best work.About UsSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report...
-
Customer Experience Advocate
hace 4 días
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoAs a Customer Experience Advocate, you will play a critical role in ensuring our customers have an exceptional experience with our products. You will be responsible for providing timely and effective technical support, resolving complex issues, and promoting customer satisfaction.Key Responsibilities:Respond to customer inquiries and provide technical...
-
Customer Experience Advocate
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAbout MicrosoftAt Microsoft, we believe in empowering every person and organization on the planet to achieve more. Our company culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We are seeking talented individuals to join our team and contribute to our mission. As a member of our team,...
-
Customer Success Advocate
hace 7 días
San José, San José, Costa Rica Microsoft A tiempo completoAbout the JobThe Customer Success Advocate role is responsible for delivering customer success through technical and SME coaching for Delivery Partner Engineers/Advocates. This includes partnering with the Support Delivery Manager and CSS Training teams to address readiness gaps.
-
Customer Service Advocate
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completo**Role Summary: Customer Service AdvocateTek Experts is seeking a Customer Service Advocate to join our team. This dynamic role involves serving as a single point of contact for customers, gathering information to resolve technical issues, and collaborating with a technical team to deliver resolutions.Responsibilities include:Gathering information from...
-
Customer Service Advocate
hace 7 días
San José, San José, Costa Rica Oracle A tiempo completoWe are looking for a Customer Service Advocate to join our Support team at Oracle.In this role, you will be responsible for delivering post-sales support and solutions to our customer base, while serving as an advocate for customer needs.You will resolve non-technical customer inquiries via phone and electronic means, as well as provide technical guidance on...
-
Customer Experience Advocate
hace 1 semana
San José, San José, Costa Rica Clearsource A tiempo completoAbout ClearSourceAt ClearSource, we're dedicated to delivering exceptional customer experiences. Our team of experts is passionate about helping others and making a positive impact in people's lives.What You'll DoWe're seeking a Customer Support Representative to join our team. As a key member of our customer experience department, you'll be responsible for...
-
Ejecutivo de Cuentas Senior
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoImagineer Customer ExperienceOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas. Desarrollar la relación con los clientes/industria asignados, desde los departamentos de mercadeo, ventas y...
-
Gerente de Ventas Estratégico
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoInformación del EmpleoOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.">Descripción del TrabajoDesarrollar la relación con los clientes/industria asignados, desde los...
-
Customer Success Advocate
hace 1 semana
San José, San José, Costa Rica Jumio A tiempo completoAbout the RoleWe are seeking a skilled Customer Success Advocate to join our team. As a key member of our customer-facing department, you will be responsible for building and maintaining strong relationships with our clients.Key Responsibilities:Work closely with Account Management to identify customer needs and develop strategies to meet them.Be a trusted...
-
User Experience Advocate
hace 5 días
San José, San José, Costa Rica Freebalance A tiempo completoWe're looking for a User Experience Advocate to join our team at Freebalance. This exciting role will involve working closely with stakeholders to design and deliver digital services that meet the needs of our citizens and businesses.Key Responsibilities:Conduct user research and analysis to inform digital solution design.Collaborate with cross-functional...
-
Customer Experience Representative
hace 5 días
San José, San José, Costa Rica Teleperformance A tiempo completoJob DescriptionThe Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.This role is responsible for providing product support for Insulet's OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current...
-
Customer Success Advocate Compliance Specialist
hace 5 días
San José, San José, Costa Rica Syniverse A tiempo completoJob OverviewSyniverse is a leading provider of innovative solutions that enable businesses to connect with their customers on a global scale. As a Customer Success Advocate, you will play a crucial role in ensuring seamless customer interactions and experiences.
-
Technical Customer Advocate
hace 2 semanas
San José, San José, Costa Rica Clearsource A tiempo completoWelcome to ClearSourceWe are guided by our Core Values, which emphasize: Customer First – We focus on delivering exceptional customer experiences.Personal Accountability – We take responsibility for doing the right thing and doing it with integrity.Humble Courage – We have the courage to seek, deliver, and accept feedback.Hungry – We strive to excel...
-
Customer Success Advocate
hace 1 semana
San José, San José, Costa Rica Syniverse A tiempo completoAt Syniverse, we're pushing the boundaries of innovation and connectivity.About the RoleThis Customer Success Advocate position is a critical component of our customer-facing team, responsible for supporting professional services for 10 DLC campaigns.The primary goal is to educate customers on compliance best practices, reduce spam complaints, and bring...
-
Ejecutivo De Ventas
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoOportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...
-
Customer Experience Leader
hace 7 días
San José, San José, Costa Rica Servicenow A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Experience Leader to join our team. In this role, you will be responsible for developing and executing strategies that drive exceptional customer experiences.">"> About the Role">"> ">"> Lead Efforts: Develop and build a Support Account Management Team, including strategies, objectives, and...
-
French Language Customer Advocate
hace 4 días
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe role of the French Language Customer Advocate is crucial in ensuring that our customers receive outstanding technical assistance and product support. As a representative of our company, you will work closely with customers to resolve technical issues and document interactions within the CRM system.Key responsibilities include providing technical support...
-
Enterprise Customer Advocate
hace 2 semanas
San José, San José, Costa Rica Sysdig A tiempo completoWe're looking for a highly motivated and experienced professional to join our team as a CLOUD SECURITY SOLUTIONS EXPERT. In this role, you will be responsible for providing expert guidance to our customers on how to utilize Sysdig technology to secure and manage their containers and microservices at scale.About the RoleThis is a unique opportunity to work...
-
Customer Experience Consultant
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is a global leader in technology, empowering individuals and organizations to achieve their goals. We are committed to delivering exceptional customer experiences through our innovative products and services.The Customer Experience and Success (CEnS) organization is responsible for driving the strategy, design, and implementation of Microsoft's...