Customer Experience Advocate

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

About Us: At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our values of respect, integrity, and accountability guide our actions, and we strive to create a culture of inclusion where everyone can thrive at work and beyond.

The Job: As a Technical Support Lead, you will be a trusted advisor to our largest and most strategic customers during times of significant and complex technical challenges. You will bring the best of Microsoft's people, processes, and technical capabilities to enable account teams and Customer Success Account Managers (CSAMs) for a predefined period to understand customer support issues, agree on customer expectations, and develop strategic programs to deliver world-class customer support outcomes.

Your Impact: Success in this role will be measured by restoring customer confidence and trust, improving the support experience, and achieving best-in-class reactive support outcomes. You will have the authority to use necessary Microsoft resources to solve critical situations and lead by example, setting the tone by creating an appropriate sense of urgency and following through on promises.



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