Dental Implant Support Lead

hace 4 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

About the Role

We are seeking an experienced professional to join our team as a Customer Service Supervisor at the Straumann Group. This is an exciting opportunity to lead a team of customer service representatives and drive excellence in customer experience.

Responsibilities

  • Lead and manage a team of customer service representatives to provide world-class support to customers.
  • Develop and implement training programs to enhance team member skills and knowledge.
  • Analyze reports and statistics to identify trends and opportunities for process improvements.
  • Collaborate with cross-functional teams to drive business results and achieve company objectives.
  • Maintain open communication with team members, stakeholders, and other departments to ensure seamless collaboration.

Qualifications

  • Bachelor's degree in business administration or a related field.
  • Minimum 3 years of experience in supervising roles, with 5+ years of progressive experience in Shared Services and Call Center environments.
  • Excellent communication and interpersonal skills.


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