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Orthodontic Case Manager
hace 1 semana
About Straumann Group
Straumann Group is a pioneering company in the dental implant and orthodontic markets. Our vision is to empower individuals to change dentistry and improve lives.
We offer a wide range of innovative products and services that cater to the needs of healthcare professionals and their patients. As a Customer Support Coordinator, you will be part of a talented team that delivers exceptional customer experiences.
Your Role and Responsibilities
- Work closely with healthcare providers and account representatives to address issues, provide insights, and ensure seamless communication.
- Utilize our proprietary tools and software to track and manage all case-related communication, changes, and issues.
- Develop in-depth knowledge of industry trends, company processes, and product expertise to provide expert support.
- Meet weekly performance targets while demonstrating a positive attitude and teamwork mindset.
- Collaborate cross-functionally with various departments to ensure a superior provider experience.
- Attend team and company meetings to stay informed about relevant information and best practices.
Your Requirements
- 1+ year of experience in customer-facing roles or support positions.
- High School diploma or equivalent required.
- Fluency in English (spoken and written).
Your Benefits
- Full-time employment with opportunities for growth and professional development.
- A dynamic work environment with a collaborative team-oriented culture.
- A comprehensive compensation package including salary, benefits, and incentives.
