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IT Help Desk Technician

hace 2 semanas

San Francisco, Heredia, Costa Rica Aligntech A tiempo completo
About Our Company

We are a global leader in the development and manufacturing of orthodontic devices and systems. Our innovative products and solutions have transformed the way dentists and orthodontists treat patients around the world.

The Role

This position provides technical support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from employees using network remote access.

Main Responsibilities:
  • Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from employees using network remote access
  • Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
  • Provides case status updates to management and end-users
  • Supports and maintains effective relationships with users and ITSM
Requirements:
  • High School diploma. Technical Degree is a plus. Bachelor Degree from a four-year college
  • At least 1 year of related experience
  • Proficiency in English
  • Requires: Self-motivated, Empathic, Be able to work under pressure, Easily adaptive to change, Good communicator and facilitator, Be able to work on rotating schedules
  • Requires: Office and Windows, Active Directory, O365, CISCO, Service Now is a plus, Six Sigma is a plus