Dental Technical Advisor

hace 7 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

About Us

Straumann Group is a leading manufacturer of dental implants, clear aligners, and CAD/CAM prosthetics. We are committed to empowering our employees to make a difference and driving innovation in the field of esthetic dentistry.

Job Summary

We are seeking a dedicated Technical Support Specialist to join our customer support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving issues, and developing solutions for future internal use.

Responsibilities

  • Enter, triage, and monitor all interactions using tickets in the SAP Service Cloud ticketing system.
  • Develop and implement effective solutions to troubleshoot technical problems.
  • Provide exceptional customer service and support via remote means.
  • Collaborate with our 3rd party vendors' technical support teams to resolve customer issues.
  • Ensure timely and accurate resolution of SAP ServiceCloud tickets.
  • Build and maintain strong relationships with stakeholders, including vendors and colleagues.
  • Contribute to the development of our technical support knowledge base.

Qualifications

  • Experience working in a technical support role.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Bachelor's degree in a related field or equivalent experience.

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