Dental Technical Advisor
hace 7 días
About Us
Straumann Group is a leading manufacturer of dental implants, clear aligners, and CAD/CAM prosthetics. We are committed to empowering our employees to make a difference and driving innovation in the field of esthetic dentistry.
Job Summary
We are seeking a dedicated Technical Support Specialist to join our customer support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving issues, and developing solutions for future internal use.
Responsibilities
- Enter, triage, and monitor all interactions using tickets in the SAP Service Cloud ticketing system.
- Develop and implement effective solutions to troubleshoot technical problems.
- Provide exceptional customer service and support via remote means.
- Collaborate with our 3rd party vendors' technical support teams to resolve customer issues.
- Ensure timely and accurate resolution of SAP ServiceCloud tickets.
- Build and maintain strong relationships with stakeholders, including vendors and colleagues.
- Contribute to the development of our technical support knowledge base.
Qualifications
- Experience working in a technical support role.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong communication and interpersonal skills.
- Bachelor's degree in a related field or equivalent experience.
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