Dental Customer Care Representative

hace 4 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to dental offices and labs, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide superb customer service over the phone, addressing customer inquiries and concerns in a professional and timely manner.
  • Manage customer relationships, ensuring long-term satisfaction and loyalty.
  • Process orders accurately and efficiently using SAP, meeting productivity and efficiency goals.
  • Develop and implement effective strategies to increase customer engagement and loyalty.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.

Requirements

To succeed in this role, you must have:
  • 1+ years of experience providing customer services or support.
  • A high school diploma or equivalent.
  • Fluency in English.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced team environment.
  • Ability to read and interpret training documents, safety rules, and procedural documents in English.

About Us

The Straumann Group is a global leader in the field of implantology and oral restoration. We offer a comprehensive range of products and solutions for dental professionals and patients worldwide. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner in the industry.

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