Front Desk Supervisor

hace 3 días

San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

Job Overview

Maintain the highest level of customer satisfaction by providing exceptional service to hotel guests.

Key Responsibilities:

  • Organize and coordinate group check-in/pre-registration procedures, ensuring seamless transitions for guests.
  • Sell rooms or accommodations to guests without reservations, utilizing effective sales techniques to meet revenue goals.
  • Analyze sold-out situations, identifying over-committed room blocks and securing alternative accommodations for guests with reservations.
  • Block rooms in the computer system, adhering to designated requirements and guidelines.
  • Conduct duplicate reservation checks to prevent errors and ensure accuracy.
  • Routine daily reports and contingency lists, staying proactive in addressing potential issues.
  • Furnish guests with directions and information, providing a warm welcome and setting the tone for their stay.
  • Receive, record, and process all guest requests, questions, or concerns, following up to guarantee each issue is resolved to their satisfaction.
  • Arrange transportation for guests and visitors, demonstrating flexibility and a commitment to exceeding expectations.
  • Issue safe deposit boxes, handling sensitive transactions with discretion and care.
  • Count and secure bank at the beginning and end of shifts, maintaining accountability and attention to detail.
  • Cash guests' checks, process various payment types, vouchers, paid-outs, charges, and provide change, operating cash-handling systems efficiently.
  • Collaborate with management to motivate and coach employees, serving as a departmental role model and promoting a positive work environment.
  • Adhere to company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
  • Promote uniform and personal appearance, maintaining a clean and professional image at all times.
  • Protect company assets, upholding confidentiality and security protocols.
  • Welcome and acknowledge guests according to company standards, anticipating and addressing their service needs.
  • Assist individuals with disabilities, demonstrating empathy and a commitment to inclusion.
  • Express gratitude to guests with genuine appreciation, fostering loyalty and retention.
  • Communicate clearly and professionally, preparing and reviewing written documents accurately and completely.
  • Answer telephones using appropriate etiquette, creating a positive first impression for guests and internal stakeholders.
  • Nurture positive working relationships, supporting colleagues to achieve common goals and objectives.
  • Ensure adherence to quality standards, identifying opportunities to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Perform other reasonable job duties as requested by supervisors, adapting to changing needs and priorities.

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