Front Office Manager Lead

hace 2 días


San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo
Job Description

 

Company Overview

Maintaining our leadership in the hospitality industry requires exceptional talent. As a Front Office Manager at Marriott Worldwide, you will be part of a dynamic team dedicated to delivering unforgettable guest experiences.

 

Responsibilities

We are seeking an experienced and innovative Front Office Manager to lead our front desk team in achieving operational excellence and providing top-notch service to our guests. Your primary focus will be on managing all front office functions, including:

  Guest Arrival and Departure Procedures

  Bell Staff and Switchboard Operations

  Guest Services/Front Desk and Retail/Gift Shop

You will be responsible for directing and working with managers and employees to successfully execute all front office operations. This includes striving to continually improve guest and employee satisfaction while maximizing financial performance.

 

Key Performance Indicators (KPIs)

Your success will be measured by your ability to:

  • Improve guest satisfaction ratings
  • Enhance employee engagement and retention
  • Meet or exceed budgeted goals
  • Maintain high-quality standards throughout the front office operations

 

Qualifications

To excel in this role, you should possess:

  Hotel and Restaurant Management Experience

  Leadership Skills

  Excellent Communication and Interpersonal Skills

  A Bachelor's Degree in Hospitality or a related field

 

Why Join Our Team?

As a Front Office Manager at Marriott Worldwide, you will have opportunities to develop your skills and expertise while making a meaningful impact on our guests' experiences. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment that values innovation and continuous learning.



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