Front Office Billing Specialist
hace 2 días
Job Overview:
Maintain the highest level of customer satisfaction by providing exceptional service to guests. Ensure seamless check-in and check-out processes, handling room assignments, payment verification, and account management with accuracy and efficiency.
Key Responsibilities:
- Process all guest arrivals, verifying identities and payment methods, and assigning rooms according to guest requirements.
- Enter Marriott Rewards information, ensuring rates match market codes, and document exceptions.
- Secure payments prior to issuing room keys, verify and adjust billing as necessary.
- Compile and review daily reports, logs, and contingency lists for efficient operations.
- Complete cashier and closing reports, balancing receipts and securing bank at shift start and end.
- Count and secure cash and credit card transactions, obtaining manual authorizations as required.
- Notify Loss Prevention/Security of any guest theft reports, maintaining confidentiality and upholding company policies.
Additional Responsibilities:
- Assist in training, evaluating, counseling, motivating, and coaching employees, adhering to company procedures and protocols.
- Develop and maintain positive working relationships, supporting team goals and addressing employee concerns professionally.
- Follow company safety standards, reporting accidents and injuries, completing certifications, and maintaining a clean and professional appearance.
- Welcome and acknowledge guests, anticipating and addressing their needs with genuine appreciation and respect.
About Us:
At Marriott International, we are dedicated to delivering thoughtful, heartfelt, forward-thinking service that upholds our legacy of 'Wonderful Hospitality Always.' Join us as a Front Office Billing Specialist and become part of a global team committed to elevating the art of hospitality worldwide.
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