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Technical Support Expert
hace 1 semana
Why Choose WNS Global Services?
We offer a dynamic work environment that fosters collaboration, learning, and growth. Our employees experience role clarity, coaching, and mentoring, as well as professional development and a structured career path.
The Job
The Customer Support Specialist will be responsible for resolving incidents, following up with resolver groups, and communicating incident status to customers. They will also provide extended support on identified technologies and products.
Responsibilities
- Answer and process all inbound calls to the Service Desk
- Transfer incidents to the correct resolver group
- Communicate incident status to customers
- Resolve incidents where needed
