Technical Expert
hace 7 días
Company Overview
Ex2 Outcoding is a leading provider of data analytics solutions, and we are seeking an experienced Senior Support Engineer to join our advanced support team.
Job Description
We require a skilled technical professional to provide advanced-level technical support to our customers, partners, prospects, and other support engineers. The successful candidate will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.
Key Responsibilities
- Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
- Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
- Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
- Facilitate internal and external technical enablement sessions
- Build and utilize complex lab setups to replicate and resolve problems
Requirements
- Experience troubleshooting Linux and running shell commands
- Experience with Relational Databases, such as Oracle and Postgres
- SQL is a must
- Experience with Web servers, such as Apache and Nginx
- Experience with REST APIs
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