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We are Experian, a world-leading global information services company that empowers our clients to make informed decisions. With a presence in 44 countries, we are committed to unlocking the power of data to create more opportunities for consumers, businesses, and society.
Our company culture is built on four core values: diversity and inclusion, work-life balance, flexible work arrangements, and employee development. We believe in celebrating our employees' uniqueness and creating an environment where everyone can thrive.
As a trusted partner to many of the world's leading companies, we deliver innovative solutions to drive business growth. Our team is passionate about delivering exceptional customer experiences and providing cutting-edge technology to help our clients achieve their goals.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Managing a portfolio of automotive dealer accounts, providing exceptional customer service, and ensuring that clients are utilizing our products effectively.
- Daily proactive client engagement through outbound dialing to ensure clients are satisfied with our service.
- Responding to dealer inquiries, coordinating internal resources to satisfy client requests, and onboard new dealers sold by Experian Account Executives and resellers.
- Selling into assigned account base following a proven sales process, presenting additional Experian product offerings to help dealers meet their goals and objectives.
- Maintaining customer contact databases and sales/retention processes, collecting and presenting 'voice of customer' feedback to the product team for product improvement opportunities.
