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Relationship Management Professional

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Us

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We have been certified as Great Place To Work (GPTW) and have been named one of the 100 Best Companies to work for by FORTUNE.

We provide data, technology, consulting and analytical tools to our clients around the world, helping them manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.

Brief Job Description

The ideal candidate will be responsible for providing exceptional customer care in a fast-paced environment and diagnosing, researching and resolving moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.

Key Responsibilities

  • Demonstrate strong communication skills through active listening to understand the customer's need.
  • Provide exceptional customer care in a fast-paced environment.
  • Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
  • Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
  • Provide product training to users to ensure our services are used most effectively within the client environment.
  • Manage the delivery and implementation of the Experian products and services.
  • Conduct product demonstrations to clients and potential clients.

Benefits

  • Medical, life and dental insurance.
  • International Share Save Plan.
  • Flex Work.
  • Work from home.
  • Paid time off.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.