Travel Expense Operations Specialist
hace 4 semanas
The Travel and Expense Analyst plays a crucial role in ensuring the accuracy and efficiency of Sysco Costa Rica's travel and expense processes. This position requires a detail-oriented individual with excellent analytical and communication skills.
**Key Responsibilities:**
• Troubleshoot technical issues with Concur Travel, PCard, and Fuel inquiries, ensuring proper quality controls are in place to avoid future errors.
• Run, schedule, and/or distribute reports to support assigned functional areas, correcting data integrity issues and providing feedback on opportunities and challenges.
• Assist with T&E upgrades, special projects, escalations, and other general enterprise duties as requested.
• Provide ideas, solutions, and tools to increase the effectiveness, efficiency, and continuous improvement of T&E service processing.
• Ensure Associate compliance with T&E policy and provide Concur Travel end-user support.
• Maintain Associate profiles in all Sysco portals, including Cardholder setup within the bank site.
• Reconcile and submit Intercompany charges related to Corporate Travel Account, Meetings & Events, CTA for Operations, and Travel Virtual Pay, analyzing variances related to travel clearing accounts.
**Requirements:**
• Bachelor's degree in Accounting or relevant Sysco experience in lieu of a degree.
• Some broader domain knowledge and/or training in Card Management processes and Concur/Expense System functions.
• 2+ years working with T&E related systems & technology in areas of AP & Procurement, T&E administration, and Corporate Finance.
• Demonstrate a basic understanding of T&E processes, procedures, controls, and compliance requirements.
• Advanced English and French (B2+).
• 2-4 years' experience in customer-facing support centers.
**Skills:**
• Effective interpersonal and communication (oral, written, and listening) skills.
• Analytical and problem-solving skills, with attention to detail.
• Proficient verbal and written communication skills.
• A sense of urgency in solving customer requests to ensure timely resolution.
• Ability to work under significant pressure, multi-task, and meet deadlines.
• Ability to plan and carry out assigned projects, resolve conflicts, coordinate work with others, and interpret policies on own initiative.
• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
• Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.
• Knowledge of standard business practices and professionalism in a customer service environment are essential.
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