Travel Expense Operations Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

The Travel and Expense Analyst plays a crucial role in ensuring the accuracy and efficiency of Sysco Costa Rica's travel and expense processes. This position requires a detail-oriented individual with excellent analytical and communication skills.

**Key Responsibilities:**

• Troubleshoot technical issues with Concur Travel, PCard, and Fuel inquiries, ensuring proper quality controls are in place to avoid future errors.

• Run, schedule, and/or distribute reports to support assigned functional areas, correcting data integrity issues and providing feedback on opportunities and challenges.

• Assist with T&E upgrades, special projects, escalations, and other general enterprise duties as requested.

• Provide ideas, solutions, and tools to increase the effectiveness, efficiency, and continuous improvement of T&E service processing.

• Ensure Associate compliance with T&E policy and provide Concur Travel end-user support.

• Maintain Associate profiles in all Sysco portals, including Cardholder setup within the bank site.

• Reconcile and submit Intercompany charges related to Corporate Travel Account, Meetings & Events, CTA for Operations, and Travel Virtual Pay, analyzing variances related to travel clearing accounts.

**Requirements:**

• Bachelor's degree in Accounting or relevant Sysco experience in lieu of a degree.

• Some broader domain knowledge and/or training in Card Management processes and Concur/Expense System functions.

• 2+ years working with T&E related systems & technology in areas of AP & Procurement, T&E administration, and Corporate Finance.

• Demonstrate a basic understanding of T&E processes, procedures, controls, and compliance requirements.

• Advanced English and French (B2+).

• 2-4 years' experience in customer-facing support centers.

**Skills:**

• Effective interpersonal and communication (oral, written, and listening) skills.

• Analytical and problem-solving skills, with attention to detail.

• Proficient verbal and written communication skills.

• A sense of urgency in solving customer requests to ensure timely resolution.

• Ability to work under significant pressure, multi-task, and meet deadlines.

• Ability to plan and carry out assigned projects, resolve conflicts, coordinate work with others, and interpret policies on own initiative.

• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.

• Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.

• Knowledge of standard business practices and professionalism in a customer service environment are essential.



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