Operations Manager
hace 4 semanas
**About the Role**
As an Operations Supervisor at BCD Travel Corporate, you will be responsible for the day-to-day management of a travel consultant team. This includes managing key performance indicators (KPI), workload, providing assistance, and coaching. You will be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
**Key Responsibilities**
- Provide leadership to a team of travel consultants
- Collaborate with performance data to maximize the effectiveness of the team
- Develop learning programs for closing own short- and long-term competency gaps
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control
**Requirements**
- Extensive experience in the corporate travel management industry
- Relevant supervising experience
- Advanced skills on GDS Sabre
- Strong critical thinking and problem-solving skills
**About BCD Travel Corporate**
We're a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We're committed to sustainability and to driving success for our customers, our business, and ourselves.
**Your Life at BCD Travel Corporate**
Working at BCD means connecting, collaborating, and celebrating. You'll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance. You'll have opportunities to grow your skillset and career, enjoy flexible working hours and work-from-home or remote opportunities, and receive a compensation package that feels fair to you.
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