Global Travel Program Manager

hace 4 semanas


San Francisco, Heredia, Costa Rica Bcd Travel Services B.V. A tiempo completo

About BCD Travel Services B.V.

We are seeking a highly skilled Global Travel Program Manager to join our team in Costa Rica. As a key member of our team, you will be responsible for managing all aspects of assigned client portfolio account(s), including client retention, contract negotiation, implementation, and business consolidation.

Key Responsibilities:

  • Coordinate and manage travel projects and initiatives for multiple countries and service configurations for one or more customers.
  • Work with local country contacts (internal and external) to accomplish client goals.
  • Establish and maintain relationships with key customer decision-makers at all levels within the customer organization.
  • Consult with clients to identify short-term and long-term objectives for the global program and outline solutions to achieve objectives.
  • Develop Service Level Agreements for specific services, financial, MIS/CDS, program performance, technology, and communication indicators.
  • Responsible for creating and maintaining budgets and financials, including billing, payment, and profitability.
  • Focused on increasing revenues through up-sell and cross-sell of products and services that meet client's needs.
  • Oversee any implementation of products and services, ensuring timelines are met and transitions are smooth.

Requirements:

  • Prior travel management company account management experience is required.
  • Extensive knowledge of current travel industry operations and technology, including basic GDS Sabre skills.
  • Effective negotiation skills and decision-making, problem-solving skills.
  • Excellent rapport-building abilities, professional presentation skills, and engaging communication skills.
  • Proficiency with Microsoft Office Suite, specifically Microsoft PowerPoint and Microsoft Excel.
  • Comfortable navigating our dynamic work office environment and managing a hybrid schedule.

About You:

We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional results and building strong relationships with clients. If you have a proven track record of success in account management and are looking for a new challenge, we encourage you to apply for this exciting opportunity.



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