Business Operations Strategist

hace 7 horas


San José, San José, Costa Rica Cisco Systems A tiempo completo

What You'll Do

- We aim to establish an analytics-driven service, move towards digital content, and ensure consistent global execution at scale. Your task will be optimizing our communications strategy related to digital enablement content for partners and internal functional teams.

The Role

- The Business Operations Analyst will support in developing learning tools and assets for Cisco partners to drive operational readiness: Partner Operational Readiness Assessment, Black Belt Academy (ops), PXP Partner Enablement Insights (Ops).

- Work multi-functionally with partners to develop standard processes and improve platforms and assets by using data insights to support readiness strategies.

Key Responsibilities

- Use data analysis practices to make recommendations on how to improve partner experience along the quote-to-cash lifecycle: case data, Voice of the Partner etc.

- Aid in designing solutions that improve partners' digital enablement experience.

Who You'll Work With

- You will work within Cisco's Workforce Experience (WFX) team.

In this role, you are visible and in direct contact with our extended Partner Operations Team and Regional Commerce Operations teams as well as Global and Regional Partner Sales.

Work Environment

- You'll collaborate on a continuous pipeline of readiness requirements that Cisco needs to communicate, train, and deliver effectively to our partners, requiring a robust analytics and data-driven approach to understand and measure impact for our partners and Cisco.

Qualifications

- Minimum 5+ years operations and/or partner ecosystem experience.

- Consistent track record in business analytics, data, and reporting.

Desired Skills

- Demonstrated experience working with external partners.

- Advanced skills in Microsoft Word, Outlook, and Excel.

- Critical thinking and ability to solve complex problems using data.

- Project and program management experience in an agile environment.



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