Business Operations Strategist

hace 14 horas


San José, San José, Costa Rica Betterwho A tiempo completo

We are Betterwho, a leading player in the US real estate industry, seeking a highly skilled Business Operations Strategist to spearhead product fulfillment and drive team success.

This individual will oversee the product fulfillment process from start to finish and lead the team in delivering top-notch marketing assets for our clients by ensuring our products and services meet exceptional quality and timely standards.

The role also involves monitoring and optimizing company Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs). The selected candidate will collaborate with leadership to translate strategic vision into reality, elaborate projects, and manage them effectively.

Key responsibilities include:

  • Managing the team across various projects, making strategic decisions regarding timelines, deliverables, and deadlines.
  • Providing leadership, guidance, and support to the team.
  • Monitoring and reviewing day-to-day operations to ensure flawless service delivery to our clients.
  • Designing, operationalizing, and managing processes that enable the team to work efficiently and deliver excellent results.
  • Leading operations such as talent resourcing, team meetings, training, and performance-review meetings.

To succeed in this role, you will need:

  • 2+ years of experience in Operations Management or a similar role.
  • Strong analytical skills and strategic thinking.
  • Proven understanding and application of metrics and KPIs, with a KPI-driven mindset.
  • Solid project management skills, with a consistent track record of delivering targeted results and the ability to manage multiple projects simultaneously.
  • Excellent communication and organizational skills, with a strong interpersonal style.
  • A proactive self-starter who can work independently, find solutions without assistance, and possess excellent written and verbal English language skills.
  • An organized approach with attention to detail, coupled with the ability to see the big picture.
  • A strong sense of ownership, hands-on approach, and willingness to overcome obstacles.
  • Strong leadership and collaboration skills, with excellent negotiation and communication abilities in English.

The ideal candidate will hold a Bachelor's degree and have at least 2 years of Operations experience. English is the primary working language for this role.



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