Polar Sales Professional
hace 1 mes
About Quark Expeditions
We are the pioneers of polar adventure travel, boasting an illustrious history of groundbreaking achievements in polar exploration. Our diverse fleet of passenger vessels and unparalleled range of polar itineraries set us apart as the foremost adventure company in the world.
The Opportunity
As a Polar Travel Sales Advisor, you will immerse yourself in a dynamic sales culture, showcasing your prowess in prospecting, upselling, and cross-selling to our esteemed clientele. Your mission is to drive results against targets, elevating our top-line growth while delivering outstanding customer service that goes above and beyond.
Responsibilities
- Meet and exceed monthly sales targets while prioritizing outstanding customer service.
- Convert sales leads promptly and adeptly, adhering to standard operating procedures.
- Maximize revenue through upselling and cross-selling our diverse product offerings.
- Initiate outbound relationship calls to travel agents and prospect lists, fostering valuable connections.
- Engage with travelers to discern their unique needs, ensuring each journey is perfectly tailored.
- Navigate the sales process seamlessly, adhering to established frameworks and processes.
- Provide post-sales support via phone and live chat, ensuring a smooth customer journey.
Requirements
- Minimum of 3 years of frontline sales experience in a revenue-driven environment, preferably within travel or sales.
- Proficiency in English.
- A proactive approach to customer interactions, demonstrating initiative and expertise.
- Exceptional communication skills in English, both verbal and written.
- Flexibility to work varying shifts, including weekends and holidays.
- Proficiency in computer programs, with experience in reservation systems and CRM tools preferred.
- Strong organizational and time management abilities.
- Proven track record of cross-selling to customers.
- Resilient with a passion for sales, customer service, and travel.
- Growth mindset with a commitment to continuous learning.
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